Terms of Use
1. Acceptance of Terms
By using the ETRA website, you agree to these terms and conditions.
Please read them carefully before making any purchase.
2. Products and Pricing
• We offer 100% authentic perfume products.
• Prices are subject to change at any time without prior notice.
• Product images may slightly differ from reality due to photography lighting or supplier packaging variations.
3. Orders and Payment
• All information entered must be accurate and complete.
• Payments are processed through secure payment gateways provided by the Salla platform.
• We reserve the right to refuse or cancel any order in case of pricing or information errors.
4. Shipping and Delivery
• Delivery is handled by approved shipping companies within and outside Saudi Arabia (depending on availability).
• Delivery times may vary depending on the city or country.
• In case of shipping delays, we will assist you in following up with the courier.
5. Returns and Exchanges
• You may request a return or exchange within 3 days of receiving your order if damaged, provided that the packaging is sealed and unused.
• Opened or used perfumes cannot be returned.
• The customer bears shipping costs if the return is not due to a product defect.
6. Intellectual Property
All texts, images, logos, and trademarks on the website are owned by [Store Name] and may not be used without prior written permission.
7. Governing Law
These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and any disputes shall be referred to the competent courts within the Kingdom.
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Privacy Policy
Thank you for visiting ETRA
We appreciate your trust and are committed to protecting your privacy and personal data.
This policy explains how we collect, use, and protect the information you provide when using our website hosted on the Salla platform.
1. Information We Collect
We may collect the following information:
• Name and contact details (such as phone number and email address).
• Shipping and payment address.
• Order details and purchase history.
• Cookies to enhance your browsing experience.
2. Use of Information
We use your information to:
• Process and deliver your orders.
• Communicate with you regarding orders or promotions.
• Improve user experience and develop our services.
• Comply with applicable Saudi laws and regulations.
3. Data Protection
We are committed to taking appropriate security measures to protect your data from unauthorized access or misuse.
All data is stored through the Salla platform, which applies high security standards.
4. Information Sharing
We may share some information with:
• Shipping and delivery companies.
• Payment service providers authorized by Salla.
• Official authorities, if required by law.
5. Your Rights as a User
You have the right to:
• Request access to your personal data.
• Modify or delete your information at any time.
• Unsubscribe from mailing lists or advertisements.
6. Updates
We may update this Privacy Policy from time to time, and any modifications will be posted on this page.
